Premise Technician

https://myjobs.adp.com/altafibercareers/cx/job-details?__tx_annotation=false&_fromPublish=true&reqId=5001094656506​
Primary Duties 
·                  Installs basic dial tone and ADSL 
·                  Fiber/IPTV services including 1FR, 1FB and WIFI 
·                  Install and maintain wiring in the central office, DLC, cross connections in the loop environment and on the customer premise 
·                  Tests functionality and isolates problems using various test sets and deductive reasoning 
·                  Explains products and services to customers, works to resolve customer understanding of products and services, and uses customer contact opportunities to sell products and services 
·                  Accesses information systems as needed to make corrections for repair, ADSL, Fiber/IPTV order information, to activate/deactivate services, or to reassign equipment/facilities 
·                  Maintain, upgrade, and create existing and new technical documentation 
·                  Uses various hand tools and power equipment to install and make repairs to outside plant systems 
·                  Interfaces with customers in the resolution of customer installation and repair issues 
·                  Prepares customer bills for repair and installation work performed 
·                  Interfaces with call center technicians to resolve customer installation and repair problems 
·                  Climbs poles 
·                  Drives company vehicle 
·                  May be required to cross train others 
·                  Responsible for the installation and repair of inside wiring and jacks, including CAT5 
·                  Responsible for installation and repair of wired and wireless networking 
·                  Responsible for installation and repair of fiber to the home services 
 
Experience/Background 
·                  Demonstrated experience in the installation or repair of POTS and Broadband services 
·                  Demonstrated experience in an assignment requiring significant customer interaction 
·                  Demonstrated ability to work independently as well as in a team environment  
·                  Demonstrated experience in current PC operating systems - Vista, Win XP, 2000, 98 
·                  Demonstrated experience in use of a PC and desktop applications 
·                  Demonstrated experience with wired and wireless networking 
·                  Demonstrated experience in fusion splicing 
·                  Demonstrated experience in customer premise inside wire repair and replacement 
·                  Demonstrated experience in use of test equipment and interpretation of test results 
·                  Associate Degree or Certifications in a related technical field would be Beneficial or Equivalent experience 
 
Work Environment 
·                  Reporting location: Various 
·                  Wears appropriate safety equipment and follows established safety practices and procedures 
·                  Performs work both inside and outside in all kinds of weather 
·                  Works in various building and surroundings, i.e., attics, basements, offices 
·                  Interacts with customers on a daily basis 
·                  Works independently with minimal supervision 
·                  May work for long periods of time in confined areas such as crawl spaces 
·                  May work in greasy, dirty or muddy surroundings 
·                  May work aloft on poles, hydraulic lift bucket or ladders 
·                  May work 8-hour or 10-hour tours - including non-traditional tours: May work day, evening, night or weekend tours, overtime, emergency callouts, weekends and holidays required 
·                  May be required to quality for 10,000# GVW Certification 
 
Prerequisites 
·                  High School Diploma/GED or Equivalent Work Experience 
·                  Ability to climb and pass pole climbing school 
·                  Safety Requirements: safety shoes; Weight Restriction Policy applies 
·                  Satisfactory performance rating 
·                  Satisfactory attendance record in last twelve months 
·                  Company driver’s license 
·                  Physical requirements: able to lift up to 85 pounds 
·                  Ability to perceive differences in wire color 
  
 We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.
 
Location(s)
Dublin, Ohio, United States